Do you have any questions? We're here to help.

Find quick answers about using Optima, configuring sensitive emails, deliverability, and technical support.

  • General questions
  • Use of the service
  • Support and updates

General questions:

Discover the essentials about using Opptima: its purpose for improving the deliverability of sensitive emails, integration with your existing systems, initial setup, and how to ensure your messages always arrive on time and to the right destination.

A delivery platform designed for sensitive emails such as collections, legal or regulatory notifications, ensuring maximum deliverability with dedicated channels and intelligent adjustments.

Yes. You can integrate it via SMTP, REST API or Webhooks, and it's compatible with CRMs and ERP systems.
Yes, you can send attachments up to 25 MB per transmission, ideal for invoices, citations, or PDF documents.
Optima alerts you in real time and allows you to automatically adjust IPs, senders, or lists to prevent it. We also offer technical expert support.
Yes. You can schedule bulk or segmented mailings, activate automated workflows, and even condition mailings based on date, user behavior, or document type.

Use of the service:

With Opptima, you don't need licenses. It works through a monthly subscription with a dedicated channel and a flexible recharge system based on sent messages.

Yes, you can integrate Optima into your operation and manage multiple clients from your dedicated messaging channel.

Yes. You can configure the sender, the messages, and use custom variables in each campaign.
No. You just need to keep your monthly subscription active and top up messages according to your usage.

This channel is exclusively for your operation. If you wish to share or migrate it, you must coordinate with support.

Yes. You can easily integrate it via API, Webhook, or using connectors like Zapier and Make.

Support and updates:

Find here the type of support we offer, the available support time, and how to resolve any technical or shipping-related questions from Opptima.

As long as you keep your channel active and have a message balance, you will have continuous access to our technical support and platform improvements.

We offer technical support via ticket and WhatsApp. We help you with setup, deliverability analysis, and troubleshooting.

You can contact us through this platform, via WhatsApp, or by creating a support ticket. Our team will review the logs and provide you with a customized solution.

Opptima is constantly being updated. We improve features, add smart filters, and optimize deliverability without interrupting your service.

Your channel will be reserved for 30 days. If you don't add any messages within that time, it will be automatically released and you'll need to request a new one.