One customer, one message, all channels synchronized
Orchestrate campaigns that flow consistently between Email, SMS and WhatsApp. The customer experiences a unified journey regardless of how they contact you.
The challenge of the omnichannel experience
When each channel is managed by a different system, the customer receives duplicate, inconsistent or untimely messages. A fragmented experience destroys trust and increases unsubscribes.
Real omnichannel orchestration on one platform
Visual journey builder
Design multi-channel flows with conditional logic. If they opened the email → SMS. If no response → WhatsApp.
Global frequency control
Define how many messages a contact can receive in a period, across all channels combined.
Unified customer profile
The customer's complete communication history on a single timeline. Email, SMS and WhatsApp together.
Optimal channel per customer
The system learns which channel each customer prefers and automatically prioritizes the one that gets the best response.
Omnichannel analytics
Reports that cross-reference metrics from all channels. Visualize the complete journey and drop-off points.
Intelligent failover
If the primary channel fails, the message automatically escalates to the next without manual intervention.
Ready to deliver on every message?
Schedule a session with our Email Specialist and discover how Opptima improves the deliverability of your bulk, transactional, collections, legal and promotional emails.
- Free review of your current situation
- Initial setup assistance
- Cancel at any time